I'd like to cancel or edit my orderUpdated 3 months ago

Our order editing facility will be presented to you immediately after you have placed your order.

At this time you will have the opportunity to consider the following changes, for a period of 30 minutes after you have originally confirmed your order:

1. Edit shipping address
2. Change contact information
3. Add a product to your order
4. Change product quantities
5. Apply a discount code
6. Cancel order

You can login into your account here

Once this editing window has closed we are unable to cancel or edit your order. Please return any items you no longer wish to keep and contact the carrier for any address amendments you would like to make.

Contacting us to make a return:

Please contact our Customer Experience team here and note the information required as stated below: 

Refund policy

We're so convinced you'll absolutely love our products, that we're willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.